How Austral Prime collects, uses, and safeguards information provided through this site and through trade dealings.
Effective: 1 November 2025 · Last updated: 1 November 2025
This Privacy Policy applies to Austral Prime Trade & Services (ABN 32 261 010 254) ("Austral Prime", "we", "us", "our"), an Australian commercial trade business based in Newcastle, New South Wales. It covers information collected through this website (australprime.com), our marketplace channels, and direct trade communications.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect information that is reasonably necessary to identify trade counterparties, respond to enquiries, and fulfil commercial transactions. This typically includes:
We do not deliberately collect sensitive personal information (for example, health, religion, political views) and ask that you do not include such information in correspondence.
Personal information is collected directly from you when you submit the enquiry form on this site, email us, telephone us, or transact through one of our marketplace channels. Some technical information is collected automatically by web servers and analytics tools when this site is accessed.
The information we collect is used to:
We do not send marketing communications without consent, and we do not sell personal information to third parties.
We disclose personal information to third parties only where it is necessary to fulfil a transaction or comply with the law. Recipients can include:
Personal information is stored on platforms and devices protected by access controls and reasonable technical safeguards. We retain information for as long as it is required for active dealings and for the period necessary to meet our taxation, accounting, and other legal obligations under Australian law (typically a minimum of seven years for transaction records).
No method of electronic transmission or storage is fully secure. While we take reasonable steps to protect information, we cannot guarantee absolute security.
Some of our service providers (for example, email, web hosting, and form processing) operate from outside Australia. Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle the information consistently with the APPs.
This site may use cookies and similar technologies to support core site functionality and to understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect some site functionality but will not prevent you from contacting us.
You may request access to the personal information we hold about you, and ask us to correct it if you believe it is inaccurate, out of date, or incomplete. Requests can be made by emailing the address below. We will respond within a reasonable period and may need to verify your identity before releasing information.
If you believe we have not handled your personal information properly, please contact us in the first instance using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. Material changes will be indicated by updating the "Effective" date at the top of this page.
Privacy enquiries should be directed to: